Privacy Policy & Terms

Effective Date: May 8, 2026

Company: Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

1. Introduction

Index Cloud ("App", "Platform", "we", "our", or "us") is developed and operated by Index Informatics Systems Pvt. Ltd.

This application is designed for solar system monitoring, management, analytics, service coordination, and related energy system operations.

By using the application, users agree to this Privacy Policy.

2. Information We Collect

We may collect:

a) User Information

• Name
• Phone number
• Email address
• Company information
• Address details

b) Solar System Information

• Inverter details
• Battery information
• Solar generation data
• Energy consumption data
• Grid usage data
• Plant performance metrics
• Device serial numbers

c) Technical Information

• IP address
• Device information
• Browser information
• Operating system
• App version
• Network information

d) Usage Data

• Login history
• Monitoring activity
• User interactions
• System access logs

e) Location Data

• Approximate location
• GPS location (if enabled)
• Site location for solar installations

3. Purpose of Data Collection

We use collected information to:

• Monitor solar systems
• Provide analytics and reporting
• Manage service operations
• Improve application performance
• Enable remote diagnostics
• Maintain system security
• Prevent fraud and misuse
• Comply with legal requirements

4. Cloud Storage and Processing

Data may be stored on secure cloud servers and processed for:

• Historical analytics
• Performance monitoring
• Backup and recovery
• Technical support
• System optimization

5. Data Sharing

We may share information with:

• Authorized employees
• Technical service teams
• OEM partners
• Cloud infrastructure providers
• Government authorities where legally required

We do not sell personal user information.

6. Data Security

We implement commercially reasonable security measures to protect stored information.

Despite our efforts, no online platform is fully secure.

7. User Rights

Users may request:

• Data access
• Correction of information
• Deletion requests
• Permission withdrawal

Some data may be retained where legally required.

8. Third-Party Integrations

The application may integrate with:

• Inverter monitoring platforms
• Analytics systems
• Cloud services
• Mapping services
• Notification systems

These services may operate under separate privacy policies.

9. Changes to This Policy

This Privacy Policy may be updated periodically.

Updated versions will be published on official company platforms.

10. Contact Information

Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

Email: support@indexinformatics.in

1. Acceptance of Terms

By using Index Cloud, you agree to comply with these Terms and Conditions.

2. Platform Usage

Index Cloud provides:

• Solar monitoring
• Energy analytics
• Device management
• Service coordination
• Reporting and historical analytics

Features may be modified without prior notice.

3. User Responsibilities

Users are responsible for:

• Maintaining account confidentiality
• Providing accurate data
• Securing connected devices
• Proper use of monitoring systems

4. System Accuracy

Monitoring values and analytics are dependent on:

• Internet connectivity
• Third-party devices
• Inverter communication
• Sensor accuracy

We do not guarantee uninterrupted real-time accuracy.

5. Prohibited Activities

Users shall not:

• Attempt unauthorized system access
• Reverse engineer the application
• Misuse monitoring systems
• Interfere with cloud infrastructure
• Upload harmful software or malware

6. Intellectual Property

All software, logos, designs, analytics systems, and content belong to Index Informatics Systems Pvt. Ltd.

Unauthorized use is prohibited.

7. Limitation of Liability

Index Informatics Systems Pvt. Ltd. shall not be responsible for:

• Data inaccuracies
• Connectivity interruptions
• Energy losses
• Third-party hardware failures
• Downtime or service interruptions
• Indirect or consequential damages

8. Account Suspension

We reserve the right to suspend accounts involved in:

• Unauthorized access
• Fraudulent activities
• Violation of these terms
• Misuse of services

9. Governing Law

These Terms are governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Kerala, India.

10. Contact Information

Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

Email: support@indexinformatics.in

Effective Date: May 8, 2026

Company: Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

1. Introduction

Index Care ("App", "Service", "we", "our", or "us") is developed and operated by Index Informatics Systems Pvt. Ltd. This Privacy Policy explains how we collect, use, store, and protect user information when using the Index Care mobile application.

By using the application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

a) Personal Information

• Phone number
• User name
• Email address (if provided)
• Address details
• Service and warranty information

b) Login Information

• Phone number
• Password credentials

c) Device & Technical Information

• Device model
• Operating system
• App version
• IP address
• Mobile network information
• Device identifiers

d) Location Information

• Approximate location
• Precise GPS location
• Background location tracking (if enabled)

e) Service Tracking Data

• Technician live location
• Route tracking
• Work assignment location
• Service completion logs

3. How We Use Your Information

We use collected information for:

• User authentication and login
• Managing warranty and service requests
• Technician assignment and route management
• Live service tracking
• Improving app performance and security
• Customer support
• Fraud prevention and misuse detection
• Legal and regulatory compliance

4. Location Tracking

Index Care may collect real-time precise location data for:

• Technician tracking
• Service route optimization
• Work status monitoring
• Customer support operations

Location access may continue while the app is running in the background if permission is granted by the user.

5. Data Sharing

We do not sell personal information. However, information may be shared with:

• Authorized employees and technicians
• Service partners and subcontractors
• Government authorities when legally required
• Cloud hosting and infrastructure providers

6. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect user information from unauthorized access, misuse, disclosure, or alteration.

However, no digital platform can guarantee complete security.

7. Data Retention

We retain user data only for as long as necessary to:

• Provide services
• Maintain service history and warranty records
• Comply with legal obligations
• Resolve disputes and enforce agreements

8. User Rights

Users may request:

• Access to their information
• Correction of inaccurate information
• Deletion of account data
• Withdrawal of permissions

Requests can be submitted through official company contact channels.

9. Third-Party Services

The app may use third-party services such as:

• Google Maps
• Firebase
• Analytics tools
• Cloud database services

These services may collect information according to their own privacy policies.

10. Children's Privacy

Index Care is not intended for users under the age of 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updated versions will be posted within the application or official website.

12. Contact Information

Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

Email: support@indexinformatics.in

1. Acceptance of Terms

By downloading, accessing, or using Index Care, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these terms, you must discontinue use of the application.

2. Services Provided

Index Care provides:

• Warranty management
• Service request management
• Technician assignment
• Live tracking and service monitoring
• Customer support tools

Services may change or be updated without prior notice.

3. User Accounts

Users are responsible for:

• Maintaining confidentiality of login credentials
• All activities under their account
• Providing accurate information

We reserve the right to suspend or terminate accounts involved in suspicious or unauthorized activities.

4. Location Permissions

The application may require precise and background location access for proper functionality.

Disabling location permissions may affect service tracking and technician-related features.

5. Acceptable Use

Users shall not:

• Use the app for unlawful activities
• Attempt unauthorized access
• Interfere with servers or systems
• Upload malicious software or harmful content
• Misuse tracking or service systems

6. Intellectual Property

All content, logos, trademarks, software, and materials associated with Index Care are the property of Index Informatics Systems Pvt. Ltd.

Unauthorized copying or reproduction is prohibited.

7. Service Availability

We do not guarantee uninterrupted or error-free operation of the application.

Temporary downtime may occur due to maintenance, updates, or technical issues.

8. Limitation of Liability

Index Informatics Systems Pvt. Ltd. shall not be liable for:

• Service interruptions
• Data loss
• Unauthorized access
• Indirect or consequential damages
• GPS inaccuracies or tracking delays

Use of the application is at the user's own risk.

9. Termination

We reserve the right to suspend or terminate access to the application without notice if these terms are violated.

10. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in Kerala, India.

11. Contact Information

Index Informatics Systems Pvt. Ltd.

Website: https://indexinformatics.in

Email: support@indexinformatics.in